Cancellation & Refund Policy

New customers receive a 14-day free trial. No credit card is required to start, and you are not charged during the trial. If you do not subscribe before the trial ends, your access simply pauses — you are never charged for the trial.

Paid subscriptions are $1,000 per provider, per month, billed monthly in advance through our payment processor. Subscriptions automatically renew each month until canceled. You authorize the recurring charge to your payment method.

You may cancel at any time from your account's billing settings, or by contacting us. When you cancel:

• Your subscription remains active through the end of the current paid billing period.
• It does not renew for the following period.
• You are not charged again after cancellation.

Subscription fees are non-refundable, including for partial billing periods and for periods during which the service was available but not used. We do not provide prorated refunds for mid-cycle cancellations.

The one exception: if you were charged in error — for example, a duplicate charge or a charge after a timely cancellation — contact us and we will review and correct any verified billing error promptly.

• In-app: Account → Billing → Manage billing → Cancel subscription.
• By email: support@spectrahealth.co.

We may update this policy from time to time. Material changes take effect for billing periods beginning after we post the update.

Questions about billing, cancellation, or a possible billing error: support@spectrahealth.co.